This was not a regular service, but an emissions test. May I begin by saying that when we first became customers at this particular establishment, we were very pleased with the services we received from the staff there. Imagine our surprise when upon our next visit, there was a new manager and several new crew members. The manager wasn't as friendly as the other manager, but we still frequented the establishment for routine oil changes because of it's proximity to our home. However, this emissions thing was something else again! One of our vehicles passed. The suburban did not, and the manager referred us to another of your stores in the area for repairs since the Jiles Road location could not do the repairs necessary. After talking with that store, I was told that they didn't have a mechanic who could do this until a week later. Being reasonably new to the area, we decuded our car back to Dalton, GA (a 120-mile round trip) where we had long-term and trusted service people. Upon re-inspection, the manager was very rude to me. The vehicle did not pass inspection and he insinuated that either I was lying about having the car fixed or that my mechanics were lying about fixing the car! I took the car BACK to Dalton, and they discovered the problem and made an additional repair. My husband and I went to another emissions testing station, and the car passed. We will never do business again with this rude jerk. That center is exactly 1 and 1/2 miles from my home, but I'd drive ANYWHERE before I'd go there. NO STARS! I have to select something, so I'll select 1 star because it won't let me post the review without making a selection!!!!!!!!!
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