Pros-Very good service overall, and great waiting area. Washed our car.
Cons- (1) My wife mentioned the squealing brakes, the service advisor said it was normal. Seems a bit odd, because that only started in the past couple months; the car is a 2009 Altima-Hybrid which has always been serviced at Nissan. I feel we need to take it elsewhere for a second opinion.
(2) Service advisor did not give a warm greeting because I drove in through the wrong end of the service port. This was my second visit and I entered the exact same as the first time. Problem is, when you first pull in to the service area you can't see the direction sign right away because it doesn't stand out. Instinctively, one would think to drive right up toward what apppears to be the entrance. At any rate, I would be very surprised if this doesn't happen often with new customers.
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