The staff is very friendly and always makes me feel comfortable. The only thing preventing a 5 star rating is that my car was finished an hour an 20 minutes later than I was told it would be finished. I was told it would be done between 1 -2 pm and when I called at 12:30, I was told my service rep would call me back. By 1:30, I called again and my service rep was still unavailable. 1:45pm and I received a call that my car would be ready at 3pm. I asked if I should call back just before 3pm to make sure it was done and I was told NO, JUST COME PICK IT UP AT 3PM! When I arrived, I was told my car would be ready in about 20 minutes. My car was done at 4pm and they asked if I wanted a free car wash and it would take 5 minutes. I agreed, but communication broke down and when my car arrived from the first car wash, I started to walk over to it and a service person jumped in my car and drove it away to be washed A SECOND TIME! I drove away from the dealership at 4:20!
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