Mike S is my customer service rep. He is always helpful and accomodating. On rare ocassions when he has been out things have not gone smoothly. My servicing is always done quickly and without any problems. My husband wonders why I go so far out of my way to take my car back to Elder for servicing, but I tell him it is because you do the job right, and don't try to sell me something I don't need, and do it at a good price. I shopped around for new tires but went back to Elder to get them done because Mike made sure I got the best deal. If the time comes when I feel taken advantage of, then I will leave and go elsewhere. But for now Elder Ford is the place for me.
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