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HONDA GALLERY
(0 miles)
88-98 Walkers Brook Drive
Reading, MA 01867
MON: 7:00 AM - 7:00 PM
TUE: 7:00 AM - 7:00 PM
WED: 7:00 AM - 7:00 PM
THU: 7:00 AM - 7:00 PM
FRI: 7:00 AM - 6:00 PM
SAT: 7:00 AM - 4:00 PM
SUN: Closed
Call (781) 982-4556
4.6 out of 5 based on 6377 user reviews.

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08/03/2015
Posted by Lizvette O

This was my first new car and I could not have asked for a better experience. Frank M. made me feel like I've known him for years. Mike F. was very professional and informative. He made sure I felt comfortable and answered all my questions. It's only been a few days soo I bet there's more to see and experience with them.

Thank you,
Liz O.

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08/03/2015
Posted by Anita A

I would rate the service with 5 stars.

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08/02/2015
Posted by Christopher S

I had a great experience. I mentioned that I was in a bit of a hurry, and they moved my car through very quickly. I was told that I would be deferring service, but they assured me that I could wait a week to reschedule (which I did). My only complaint is that sometimes getting through to the service advisors can take some time to work out, but once the appointment is made, I am very pleased.

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08/02/2015
Posted by Donna P

Always friendly and wait time is not bad at all.

Thank you

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08/02/2015
Posted by Joseph S

Quick, efficient, nice

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08/02/2015
Posted by Robert R

athanks good job

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08/02/2015
Posted by Steven S

It was a great experience. They met me at the vehicle asked what I needed done, took notes and explained the process of doing an inspection and they would let me know if they found anything additional. They reviewed what was found and explained what was necessary to be done for safety. I was then able to prioritize and get done according to my needs and financial concerns. They told me how long it would take and kept to that timeframe.
Overall a pleasant and informative experience

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08/01/2015
Posted by Phillip B

Awesome! 5-Stars!

Phillip Boehmke

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08/01/2015
Posted by David R

Took my vehicle in without an appointment, fixed my issue in a reasonable time. Excellent!

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08/01/2015
Posted by Brendan R

Technically sound, but don't need the 'tude dude.

Service was 'ok'. On the plus side, comprehensive evaluation of the vehicle and detailed clear report of what needed to be fixed. No pressure to get everything done. They left it up to me and I liked that.

Cons - A little arrogant at this Honda location in Reading. Three different service persons were either defensive or snarky. 1x upon pulling up for service. 2x on the phone when I couldn't remember the name of the service person who helped me in the location. 3x when I asked about which coupon the service person used. During earlier conversation I had presented coupons. Service man told me he'd use the best one available for what I was having done. I got the bill, and I asked if a coupon was used and the response was, "You didn't give me a coupon." Then when I re-presented the coupon booklet he seemed annoyed.

Otherwise good service, but there seemed to be consistent attitude.

However, the woman who checked me out at the end was very friendly and professional.

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