The service itself is always good and the service managers are quite lovely.
My issue is that when I go in for a $30 oil change, it's very overwhelming to get a multi-page report itemizing literally thousands of dollars of potential services for my Honda. I appreciate the detail of the report and the heads up, but it feels extremely subjective with the green/yellow/red rating system, not based on my *actual* vehicle and it's *actual* usage (which is not much), but rather on a generic evaluation of my vehicle's age and your "service standard". I'd much prefer a breakdown by range of *when* I should consider servicing these parts for my particular vehicle's mileage and age, and if there are service packages available for any of the fixes. The way the information is presented now by an intermediary and not by the service professional himself—therefore I have no ability to have a conversation with said service professional—I feel very skeptical of the recommended services (even if I need them), especially when I only went in for an oil change! I just think there is a balance between being helpful and protecting the consumer's safety and welfare vs. coming off like you are just trying to sell me something. Thanks for listening.
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