On my first visit to Honda Gallery, I was looking for the person to whom I'd been referred by the online chat service people. There was no one at the front desk, and I wandered around for 10-15 minutes (no one offered to help) before making bold and walking into Junior Rodrigues' office. Junior spoke to the person (whose name I forget - I could see the person through the glass) but there was no follow-up. After another 10 minutes of waiting (yes, nearly half an hour, total), I was about to walk out when Rob Giovanucci offered to help me. And that's why he got my business and the sale. Rob was outstanding through the whole purchase process. I would not hesitate to refer potential buyers to him.
Because Rob did such a great job, I was tempted to give this 5 stars. But this is a review of the dealership, not just Rob. And I have to say that things did not start well at all at the dealership. No customer should have to walk around for nearly 30 minutes without being approached with an offer to help, answer questions, etc. Moreover, the online chat service people should not refer inquiries to someone at the dealership who is unable to help. And the front desk should not go unattended.
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