I took my FJ in for an oil change and tire rotation...simple enough. A service person called later to say the tires could not be rotated because they couldn't locate the lug nut wrench to do it. My question was why they could not locate one wrench in their entire shop! So, now I am driving around worrying about a flat tire while I wait on a new wrench to come in. This has happened two other times. Incompetence!
0/0 users found this helpful.