Vehicle was brought in for 30K miles maintenance. Checking the maintenance manual beforehand service was to include the oil change, tire rotation & cabin filters replacement. Oil change and change replacement was accomplished but tire rotation was not. When inquired, technian indicated tires was rotated two prior oil changes previously. After rechecking the maintenance manual, a tire rotation is recommended at every 5K miles maintenance interval.
Conclusion, the maintenance check that requires parts & labor expenses were standard, but I'll assume the free tire rotation was mentioned as a option. If customers has the time at check in, a full review of maintenance intent should be reviewed.
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