Jarred went above and beyond for us!
Besides his usual cheerful demeanor, he explained why everything that we needed done was extremely important to have done. To help us feel like we were making an educated decision, he even explained how each part worked with the other parts.
The price tag was large, but we did have a lot of important things fixed so we came away feeling good about our decision to have the work done and to have had it done by Jarred at your Merlin. Our bill was nearly $2,000 so we used your line of credit. I'm glad that you have that available.
I was sad to see Tom and Lynn retire and miss their friendship and generosity of spirit. I was, however, comforted that Jarred was still with you. He is a great asset to your business. I miss Tom and Lynn, but with Jarred there it still feels like family. Alan is great too. He knows his Subarus inside out and backwards. He was a comfort when I talked to him on the phone on Jarred's day off.
Thank you for being a mechanic I know I can trust. That's rare in this day and age. Especially, in the big city.
When I moved to Rockford I didn't know anyone. I trusted a mechanic that I was a member of my church. He took me for a preverbial ride. I lost a lot of trust in mechanics, and Christians for that matter.
Then, one day I was getting gas next door to Merlin. I needed an oil change and I knew I wasn't going back to the other guy. So, I decided to try Merlin. Tom greeted me. His demeanor was so friendly and authentic. He introduced me to his wife Lynn who ran the office. They immediately felt like family. They restored my faith. Through Tom and Lynn I learned that there are trustworthy mechanics, and Christians in the world. I trusted them from day one and have been going there ever since. Tom, Lynn, and Jarred have taken care of me and 4 of our family cars. I recommend your Merlin highly to my friends and family.
All Bright Blessings,
0/0 users found this helpful.