My son brought my BMW for an routine oil change and I was told it would be ready in 1-2 hours so he waited for the car. Four hours later after inquiring he was able to get the car back as it had been completed but was waiting for a wash. When he started the car a maintenance light came on. The car was left another day and I was called to pick it up. When I got the car home after the repair the light cam on again and I took it back in. Part were ordered and the car was lelf for a further period. Finally it was ready to pick up and when I arrived new problems related to rain getting in the trunk due to block drain tubes at the rear had destroyed the car's amp. and other electronic parts stored in the trunk and it need to be left for another 4 days. The parts were not covered by warranty and total over $2,400. The Service Manager went to bat for me and BMW provided the parts at no charge while MAG split the labor with me. As I told the Service Manager this car is my "baby" and I always keep it in the garage under a dust cover. Leaving it out in the torrential downpours over the past week has cost BMW, MAG and myself a lot of money. I am unhappy that this issue was not resolved the first time it was noticed and disappointed that so much has gone wrong with this services after only 45,000 miles on an expensive car. I am pleased with the efforts that MAG has gone to make me happy but question the quality of some of their service people. If this was my only vehicle I would be very unhappy. Although I have only one Lexus vehicle experience I can say that MAG has much to learn from Lexus about making customers happy with service experiences.
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