I was very pleased with all the interaction I was involved with at the Open Road Mazda of East Brunswick.
The "buying service group" at my Credit Union handled all the initial negotiations with the sales staff on my behalf with the requirements I provided concerning make, model, color, options, etc. of the car I was looking for. Although not directly involved, that portion of the process was completed very quickly and efficiently by the staff at Open Road Mazda. This was confirmed by my conversations with the Credit Union who provided those comments to me.
My direct involvement with the personnel at Open Road was during the day of delivery of the vehicle. Mr Brian Trainor was the sales representative assigned to assist me through closing process and then to review the vehicle with me and to explain all the workings of my new purchase. Brian was extremely knowledgeable and also very patient with all my questions concerning the buttons, handles, switches, alarms, etc. on the vehicle that was about to enter my life. At the end of the review that Brian provided, I felt very confident and comfortable that I was able to move forward and drive my vehicle home. At the end of the review and extended training session, Brian provided me with his business card which contained his "Cell" number, he said, "Any time, any questions, please call me". That real concern and willingness to continue to support the customer, makes me feel very secure in knowing Open Road Mazda was the right place for my purchase.
Earl C. Tapper, Jr.
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