I recently moved into the area. I chose Thomson Jeep based on the reviews. I found that Thomson Jeep had good reviews not only regarding sales but also had good reviews regarding their car service representatives. My first experience with Thomson Jeep was within a two-day appointment since the problem could not be solved the first day. I have to say that on both days, the service was a positive one. I booked the appointment via online and I was called within a day. When I arrived, I was pleasantly greeted by Valerie. She stopped and listened to my concerns. The first service was an oil change and up to now I have no drops of oil in my driveway. I checked the oil stick and they changed the oil. Valerie explained to me what was the cause of the problem and that they had to order the part. On the second day, Service was performed and my car is working correctly. Regarding staff, they are courteous, always on task, and listen when you talk to them. I gave 4 stars because this is my first experience with them. I hope that future appointments are as pleasant as this one.
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