To Whom It May Concern:
Yes, I recently had my 2012 Matrix serviced at Tri-State Toyota Scion. I give the Service Department the highest rating available. I have many options to have my car serviced, particularly since I live in Worceser, MA.. I consider the time and expense of traveling to Tri-State a worthwhile investment because they always provide top notch service. My Matrix is the 2nd car that I have bought from Tri-State. The primary reason is the professionalism and friendliness of the Service Department Staff. Sean, Dirk and Andrew know me by name, treat me with respect and provide quality service. I frequently travel to Westchester County New York and have never had a problem with my car. Scheduling appointments is always easy and I trust their advice.
The improvements to the waiting area are greatly appreciated. If I were forced to find a negative, it would be that the signage to the Service Bay could be a little clearer. But, I've become accustomed to the new set-up and don't really have any difficulties.
Thank you for the opportunity to voice my opinion.
Ronald E. Macon
141 Mill Street
Worcester, MA 01603-2031
0/0 users found this helpful.