I went in for an oil change and tire rotation on a Saturday. I waited for over an hour and a half. To add to my frustration the customer service rep had forgot to run the coupon I had presented at time of checking in (for a substantial savings). When trying to right the wrong he had a difficult time with the cashier in getting him to refund me the difference to my credit card. The customer service rep repeatedly apologized up and down. Finally, it took a manager's approval, which is understandable, however this should not have been a conversation in front of a customer. I watched who I thought was a manager come over and over see the completion of my refund. Not one word was said to me nor did he acknowledge me.
This is discouraging. I have bought my last three vehicles here at Tri-State and had them serviced here as well. I feel that the customer service rep did the best that he could given the situation, however, the cashier speaking about me as if I wasn't even standing there and the lack of acknowledgement from the manager was disheartening. Perhaps in the future the dealership may want to consider having a second mechanic on duty on a Saturday.
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