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Tri-State Toyota Scion
(0 miles)
191 W Main St
Dudley, MA 01571
MON: 7:30 AM - 5:00 PM
TUE: 7:30 AM - 5:00 PM
WED: 7:30 AM - 5:00 PM
THU: 7:30 AM - 7:00 PM
FRI: 7:30 AM - 5:00 PM
SAT: 8:00 AM - 4:00 PM
SUN: Closed
Call (508) 943-7474
4.7 out of 5 based on 1733 user reviews.

Description: Automotive supplies and parts. automobiles, new & used. trucks, tractors, and trailers:new and used. auto and truck equipment and parts. loan agents. general automotive repair shops. automotive repair shops.

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11/21/2015
Posted by Abigail S

service was helpful.

0/0 users found this helpful.
11/21/2015
Posted by Antonia S

Awesome service, as usual!

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11/19/2015
Posted by Arsene D

SERVICE WAS FAST. VERY GOOD.INFORMATION WAS GIVEN TO ME ABOUT THE SERVICE I NEED IN THE FUTURE. SO I CAN PLAN ON HAVING IT DONE. THANKS

0/0 users found this helpful.
11/19/2015
Posted by William T

All was well. The only slight issue I had was with the detailing I had done. Pretty good, but not excellent. Two front quarters were not done. Seeing as I paid 129, and most other places get 99, I expected perfection I guess. Besides that everything went well.

0/0 users found this helpful.
11/19/2015
Posted by Lisa B

We are writing to inform you of our negative experience at TriState Toyota. We brought our 2015 Toyota Sienna in for service on October 26, 2015. We needed a 10,000 mile service, but also wanted our rear hatch examined because it was not automatically closing. At the same time, our USB port was not working. I made an appointment to have all these issues evaluated. The ten thousand mile service was completed without issue. We were told that the hatch had been fixed temporarily. They thought the problem evolved from an object being jammed in the hatch, although they said there was not any evidence of direct damage. I was told the USB port was working properly and that they did not need to service it.
The next day, we realized our rear hatch was still not closing. It had to be manually shut. I called on Thursday October 29 to make an appointment. The lady who made my appointment said that in the notes it showed I might need to go to an autobody shop to have this fixed. She said she would make an appointment for at Tristate for this to be reevaluated. I told her to please call me back if the technician thought I should go directly to the autobody shop, because I did not want to waste my time coming in for an appointment if my minivan could not be serviced. She said the person familiar with my case had already left for the day, but she would call me the next day if I should cancel my appointment. She never called the next day.
I showed up for my appointment today and I was immediately told they would not service my van because I needed to go to an autobody shop. This was infuriating to me because I specifically asked about this issue when I made the appointment. I told them I needed my USB port to be checked because it still was not working. Andrew told me that it was working because his phone was working with his cable. I showed him how my phone was not working with the cable and eventually his phone was not working either. After two hours of being in the shop, I was told they needed to order a new radio console for my car. Now, I have to come back again for a new radio, and I have to spend another day at the autobody shop to have my hatch fixed. We now have two additional days that we have to take time off from work to have our car serviced.
We also purchased the exterior/interior protection program. We have a stain in the back compartment from a grocery item that bleached the rug. We were not aware how many limitations there are to this program. If we had known, we would not have purchased this program.
We have three small children in car seats. We plan to use minivans for the unforeseeable future. After the past two experiences at Tristate Toyota, we do not plan to do business with you any longer. We were very disappointed in the way this was dealt with at your facility.

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11/19/2015
Posted by Richard W

They always do a great job.

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11/17/2015
Posted by Susan K

I was told by the sales person that my driver's side door handle service would be no cost. Andrew the service rep basically said no way. I had to pay a 100 diagnostic fee and would be charged another 219. He said it was a used car, then he said, it's not covered by warranty and when I insisted that it was supposed to no cost and that JIm said it would be no cost, he said Jim couldn't make that decision. Most certainly sales management can and that's where that decision came from. So before I could take my car I had to pay the 100, I was not going to pay the 219 to get the door handle fixed. I did not have the 100 budget for the door handle and it came out of my horse rescue food money. I am extremely angry.

I emailed Jim and he said that Sales would take care of the 219 to fix the door handle but most likely would not get my 100 dollars back. Believe this left a very bad "taste in my mouth" and am reluctant to send any one to this dealership.

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11/17/2015
Posted by Wallace S

DS , As always after visiting other Toyota dealerships in the Boston area , the experince w/ Shane Bacigalupo & Mark Stuart was refreshing !! they did everything that they promised and more !! We will do Biz again in the future !!! WD Seaver

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11/14/2015
Posted by Doris W

Great

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11/14/2015
Posted by Anne M

Excellent service.

0/0 users found this helpful.
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