While the salesman Mark was very nice it was obvious I was not a priority. He is clearly a busy guy so I can't fault him. My sale is pretty small potatoes compared to what he's got going on. The service department dropped the ball causing me to make an unnecessary 1 1/2 hour trip to the dealership and then I had to wait around to complete paperwork when I was really in a rush. When the parts finally arrived they took extra days to complete the project so I had to wait an entire extra week to take delivery. The person who answers the phone is not very helpful although she is very nice. I probably wouldn't go back. I wasn't going to write any review but I have received a couple phone calls asking how my experience was. I think if you can't say anything nice than don't say anything. I am delighted with my Jeep, it runs great however the tires are mostly bald so I have to get new tires pretty soon. I definitely can't make it through Winter on these. I wanted to replace them with bigger tires anyway so it's not a really big deal, but still, I didn't think that was cool. The delivery guys are the best, they truly rock. Overall, I feel like it's an honest dealership but service is not their superpower. I won';t write any other reviews, I understand things get crazy and overlooked, but you asked, here is the truth. Please don't follow up. I love my Jeep and am not going to say anything bad about the dealership.
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