The personnel at Tri-State Toyota are excellent. All were friendly, professional, and worked with me on questions. Definitely 5 stars or more. Absolutely no complaints.
On the other hand the amount of labor that was charged was overboard.
1. diaganostic charge $118 for 1 hour. If it is taking the computer an hour to diagnose the problem, there is a technical issue. My guess is that it takes 1/2 hour or less. If repairs need to be made there should be 1 half hour left toward the repairs.
2. Spark plugs take about 30 min. to replace.
3. the ignition coil takes 30 min. to 1.5 hours.
4. The charge per hour is at the highest level plus charging for additional time, 4 hours.
I love my Toyota RAV4, it has run very well and there have been minimal problems with it. The next time a recall notice comes it is going in the trash. That little recall notice ended up costing me $1400 + for two visits & the problems they found.
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