Excellent experience from start to finish. This was the 5,000 mile service and the personnel were very anxious to make sure there were no problems of any sort...including operating the myriad of electronic devices. Donna, the service coordinator was especially helpful keeping me informed of the status (I waited) ...everything was great.
Professional personnel made the experience pretty good. The service coordinator also was smart and kind enough to notice that the car needed to be inspected. Considering the small parking lot YBH has, they do a great job.
From beginning to end, the process was perfect-as always! Our 4th purchase here and we will be back!!!! Service, sales and support has always been, is, and will surely be superb!!!
Thanks to all involved!!!!
We just recently moved to the area. When we asked our old dealership to recommend a new place to have our two VW's serviced they told us YBH had the best service ratings. We're happy to report that they have lived up to their reputation! We've had both cars serviced in the past few months. They have always answered their phone right away. They've been great even when I've called with mundane questions about indicator lights, etc. Booking appointments was easy with no problems waiting for openings. They even have loaner vehicles, which is a huge plus. Everyone we've dealt with on staff has been friendly, helpful and professional. They make us feel like valued customers even though we purchased our VWs across the country. We're thrilled to have found such great service near our new home.