My recent service was exceptional. Your staff bent over backwards to understand my concerns about my car, research the history of my car, provide what service was need and to not provide what I didn’t need. My service advisor was Edbyn Lopez. I received a detailed estimate of the things that my car needed. He found the recall notice that allowed the repair of my Sienna sliding door, didn’t install a new timing belt when it became clear that it had already been done, researched where and when it had been done, made arrangements to extend my car rental when it took another day to finish the repair. I am confident that your group is truly interested in providing exceptional service for the person rather than pushing the work in and out the door.
The only way to get this sort of culture is through a people orientation and great team work. Your mechanic had to care enough to tell Mr. Lopez that the timing belt looked like it had been replaced. Mr. Lopez had to care enough to spend time hunting for the service record at another dealer. Mr. Lopez then had to care enough for forgo doing work that I expected to pay for. This is something that doesn’t happen many other places and is the reason I will be back for service and to buy another Toyota when it’s time for my teens to begin driving –
Sign me a Toyota Loyalist now driving my 5th Toyota,
My only complaint so far is a little thing- the rear hatch door doesn't go up all the way in the very cold weather. If you aren't paying attention, you can really whack your head. Otherwise- I love my mini van