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2010 Infiniti G37 Convertible Base 2dr

2010 Infiniti G37 Convertible
Trim Info:
Rear Wheel Drive, 2 Door Convertible, Subcompact
17 mpg city / 25 mpg hwy
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August 28, 2012, 7:28 am

Melinda R

Question: convertible top problems

Hi there, new to this forum, hoping to get some intel on how best to deal with top problems on my 2009 g37. the car is at the dealership right now. the car over last couple weeks has had the top stuck half way open/shut and would only retract back to open position after restarting the car, and finally would go nowhere (stayed in stuck position) so we had to bring it to dealer. during one of those times a 6 inch wire from somehwere in system got stuck on headliner which we believe was preventing open close correctly. over the last several years there have been a handful of times when top would not close, the first time it happened i called the dealer and they had me restart car and it would retract again, so when it happened again after that, thats what i would do. the error message i was getting these last 2 weeks was 'trunk open' - when I know it wasnt when the convertible open process began, as i always check to make sure nothing is in trunk and that separator was up and then closed the trunk.

the dealer is stating that all these problems are occurring becuase we must have left something in trunk, as the onboard computer is reporting 8 incidents of failed retractible events. I explained the above procedure, and feel that something has been wrong for a while causing those reports. They want to charge me $1900 (minimum) to fix the headliner and get it operational again.

any advice?

August 31, 2012, 10:31 pm

Richard W
Expert Mechanic

I would go to the dealer and ask for the area service representative. Also they are making a clam that is not true. I would say that you don't want to pay for the repairs because it has been a problem from the beginning. Stay ferm on your problem. Don't let them bully you around.

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